Healthcare triage assistant
A public hospital piloted a neural network to suggest triage priorities. We implemented risk classification, pre-release capability tests, and a human-in-the-loop workflow. Documentation linked data lineage to evaluation results, while an incident pathway captured edge cases. The hospital gained a repeatable checklist for updates and a clear record of responsibility across clinical and IT teams.
High-impact with human review
Fair lending evaluations
A retail bank reviewed a credit scoring model. We ran proportionate tests on stability, drift, and outcome disparity, then aligned disclosures with product documentation. The bank adopted a model card template, a monitoring schedule tied to release cycles, and a customer recourse process for contested decisions.
Sensitive financial decisions
Mobility fleet maintenance
A city transport operator used predictive models for fleet maintenance scheduling. We classified it as medium risk, added transparency for planners, and piloted post-deployment monitoring with clear rollback steps. The operator embedded testing into sprints and documented an escalation route for safety-critical events.
Operational efficiency, medium risk
Education admissions support
A university explored screening support for applications. We designed a transparent, assistive-only workflow with mandatory human decisions, clear labeling for applicants, and a feedback loop to study false positives. The university published a plain-language FAQ and a channel for appeals.
Human-in-the-loop, transparent labeling
Public sector service routing
A government agency trialed a model to route citizen requests. We focused on plain-language notices, opt-out options, and audit trails linking changes to evaluation results. A quarterly review board now verifies metrics and incident reports, ensuring the system serves people equitably.
Public transparency and appeals
Conformity templates at scale
A multinational needed consistent documentation across teams. We introduced modular templates for model cards, data governance, and release checklists. After a pilot, the templates rolled out with training, examples, and acceptance criteria, reducing duplication and audit friction.
Reusable governance assets